Questions2
Q: When will my shoes be shipped?
A: The usual shipping time is 3-5 days, with delivery 7-15 business days after shipment
Q: How do I track my package?
A: Once the package is generated with the tracking number we send you via https://www.17track.net/zh-cn track your package.
Q: What is included in my purchase?
A: Original box/shoe body/original shoe gift (laces, special accessories, etc.)
Q: Do I need to pay tax for my shipment?
A: No, we have already paid the tax for your package.
Q: My shipment needs to be shipped expedited.
A: We do not support expedited packages at this time. The speed of parcel delivery depends heavily on the speed of customs inspection. This time is beyond our control.
Q: Are you legal?
A: Of course, we are 100% legal and have many customers who trust us.
Q: How to pay
A: Payment is made via PayPal/credit card/bank card/debit card, once you have purchased your shoes there will be a detailed tutorial on how to pay for your order (if you have any concerns please contact us )
Q: Is my payment at risk?
A: No, if there are any issues with your payment you can contact us via WhatsApp and we will refund any unexplained amounts.
Please make sure to include your order number with your payment so that we can process the order. It is best to contact us after payment has been made. If we are unable to contact you, we will send your QC and shipping slip to the email address you filled in. In our experience, most people don't pay attention to the emails they receive :(
Q: Can I return an item for a refund?
Q: Can I return an item for a refund?
A: RETURNS: Our policy is to last 30 days. If your purchase is older than 30 days, unfortunately, we cannot offer a refund for your return. Please see the "Return for Refund Policy" for details
In order to be eligible for a refund, your item must have a quality issue. In order to complete a return, we need a photo of the product.
Refunds: Once your return has been received and inspected, we will send you an email to notify you that we have received your return. We will also notify you if your refund has been approved or denied.
If you are approved, then your refund will be processed and automatically applied to your credit card or original payment method credit within a certain number of days.
Q: What happens if an item is lost in transit?
A: If you experience a lost item, you can contact us via WhatsApp and we will process a replacement.
Finally, happy shopping!
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